Description:

This challenging opportunity for a Technical Support Engineer is located at our Santa Clara, California facility.

PRIMARY FUNCTION is to...
Provide technical support for GC/MS Mass Spectrometry analytical SOFTWARE and systems to Agilent world wide field service organizations.

Provide technical support for GC/MS software methods and customization to Agilent world wide field service organization and customers.

Develop and deliver software training to the Agilent world wide field service organization and AE organizations.

Facilitates close communication between the SU (marketing and R&D) and service organizations to maximize sales and customer satisfaction.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Develops worldwide Field Service Engineer documentation such as manuals, scope of work for installations and maintenance, Service Notes and News Letter articles when necessary.
2. Updates and teaches training courses. Provides training documentation that meets corporate standards.
3. Provides awareness of problems and their severity to appropriate functional areas, such as R&D, Production Engineering and manufacturing personnel.
4. Provides timely and effective software support via telephone, electronic or written correspondence.
5. Develops effective action plans with escalation personnel to resolve escalations.
6. Maintains service related parts (software) on the Agilent systems.
7. Utilizes process planning and data analysis techniques for the purpose of continual process improvement.

Agilent Technologies is a global, diversified technology company, with 20,000 people focused on creating instruments for the communications, electronics and life sciences industries.

Our Santa Clara, CA site is the new home of our Corporate Headquarters, located in the heart of Silicon Valley with easy access to San Jose and San Francisco. As an employee at the Santa Clara site a wide variety of unique options are available to you: flexible work hours, on-site cafeteria and fee-free 24 hour fitness center with a variety of classes as well as other onsite recreational options! You will also be able to participate in a number of different community volunteer projects.

Agilent will not sponsor work authorization for this position.

Qualifications:
Bachelors Degree or equivalent
A minimum of 5 years relevant experience providing support of GCMS or LCMS ChemStation software.
Proven experience working with Mass Hunter software is desired.

Travel: 25% of the time

To apply:

We would like to have our candidates directed to this URL:

http://www.agilent.apply2jobs.com/?FuseAction=mExternal.showLogin&RID=2024064&sid=705

Agilent Technologies is the world's premier measurement company.

Agilent provides core electronic and bio-analytical measurement tools to advance the electronics, communications, life science research, environmental and petrochemical industries.

We're creating the tools and technologies that are changing the way we understand our world.

If you're creative, adaptive, willing to learn and have more fun than ever before - join Agilent today.

Visit www.agilent.com/go/jobs. Our people make the difference.

Agilent's pioneering spirit was kindled more than 60 years ago, when two engineers - Bill Hewlett and Dave Packard - invented the future in their garage.

In 1999, Agilent was spun off from Hewlett-Packard Company, and we have continued to support the values so important to the two visionary founders.

While, physically, we have outgrown HP's garage, we continue to live the values handed down from Bill and Dave: uncompromising integrity: trust, respect and teamwork: and innovation that makes a difference.